Effective Date: May 5, 2026
At Wynnmoor, we take the same care in delivering our products as we do in formulating them. Every order is handled with precision to ensure your horse's nutrition arrives in optimal condition.
Orders are processed within 2 to 4 business days of receipt. Custom formulations and personalized tonic blends may require additional processing time of 5 to 7 business days, as each is prepared specifically for your horse based on diagnostic results.
We ship via freight and standard carriers depending on order size. Standard feed orders (50 lb bags) ship via freight for volume efficiency. Tonic blends and smaller supplement orders ship via ground carriers (UPS, FedEx).
Estimated delivery times after processing:
Delivery times are estimates and not guarantees. Factors including weather, carrier delays, and rural delivery locations may affect arrival times.
Shipping costs are calculated at checkout based on order weight, dimensions, and destination zip code. Freight rates for bulk orders are quoted individually. Concierge Membership holders may be eligible for reduced shipping rates on recurring orders.
We currently ship within the contiguous United States. For shipments to Alaska, Hawaii, or international destinations, please contact us at orders@wynnmoor.com for a custom quote.
A tracking number will be provided via email once your order ships. For freight shipments, you will receive a bill of lading number and carrier contact information.
Due to the perishable nature of our products and the personalized formulations we create, returns are accepted only under the following conditions:
We do not accept returns for buyer's remorse, change of mind, or products that have been opened and used, unless the product is defective.
Custom-formulated feed blends, personalized tonic recipes, and bespoke nutrient bars are made specifically for your horse and cannot be returned or exchanged unless they arrive damaged or were prepared incorrectly.
To request a return, contact our team within 7 days of delivery at orders@wynnmoor.com with your order number, a description of the issue, and photos of any damage. Our team will review your request and respond within 2 business days.
Approved returns will be refunded to the original payment method within 10 business days of our receipt and inspection of the returned product. Shipping costs are non-refundable unless the return is due to our error.
If your order arrived damaged or incorrect, we will ship a replacement at no additional cost. For time-sensitive situations, we will expedite the replacement shipment.
If your order arrives with visible damage to the packaging or product, please photograph the damage before opening and contact us immediately. For freight deliveries, note any damage on the bill of lading at the time of delivery and take photos before accepting. This documentation is essential for filing carrier claims and ensuring your replacement is processed quickly.
Concierge Membership subscribers with recurring feed orders may modify, pause, or cancel future shipments by contacting us at least 5 business days before the next scheduled shipment date. Orders already in processing or transit cannot be canceled.
For questions about shipping, returns, or your order status:
Wynnmoor LLC
Email: orders@wynnmoor.com
Website: wynnmoor.com/contact